Common problems and solutions

Troubleshooting guide (PDF, 96KB)

This guide covers a wide range of problems you may encounter as a tutor or demonstrator.

A student complains about a course issue

There are several ways to approach the situation: involve the student representative for that course, involve the student in the conversation to understand the specific issue, and be aware of the procedures in place to address course situations.

A student doesn’t understand the topic and talks about dropping out

New tutors and demonstrators should suggest the students to have a chat with the paper coordinator. They would be the best person to advice them on the resources available to help them.

A student is reluctant to be taught by a tutor younger than themself

It is quite common for students to be older than their their tutor. How can you make sure you gain the respect of these students?